TERMS & CONDITIONS

GENERAL

1. We consider each order as an offer to purchase goods subject to these terms and conditions. Our dispatch of goods indicates acceptance of your offer in relation to those goods and the creation of a binding contract.
2. You must ensure that all information (particularly the delivery address and contact numbers) supplied by you is correct before proceeding to payment. We cannot accept responsibility for delivery problems and may not be able to provide you with a refund if you give us inaccurate or incomplete information.
3. Photographs and information contained on our website must not under any circumstance be copied, used or otherwise circulated without our prior consent.
4. Terms and conditions may be altered at any time and without notice. The conditions displayed on our website at the time of placing your order will apply to your order.
5. Every care has been taken to describe and portray items accurately using current technology, however slight variations in actual goods may occur.

PAYMENT

We accept the following major credit and debit cards; Maestro, Mastercard, VISA, VISA Debit and VISA Electron, as well as PayPal. Payment is processed when you place your order.

CURRENCY

Prices on this website are quoted in £ GBP pounds sterling

VAT

All prices are inclusive of VAT at the prevailing rate (currently 20%).

FAULTY ITEMS

In the unlikely event that you receive a faulty or damaged item, please let us know at info@perfectionsecrets.com and we will exchange it or refund as required. We would usually need you to send the item back to us, and we will be happy to reimburse the postage costs incurred. Items must be sent back by Recorded or Special Delivery, retaining your Proof of Postage. For more information on our delivery & returns policy please click here

CANCELLATION

Under the United Kingdom Distance Selling Regulations, an EU resident has the right to change their mind and cancel an order at any time up to 7 working days after receiving the order without needing to give a reason. If you wish to cancel an order before we have sent it, please phone us on 01270 768822 or please email us at info@perfectionsecrets.com quoting your name, postcode and the order number, which can be found on your order confirmation email.

RETURNS INFORMATION

We hope that you are delighted with your purchase from Perfection, however, in the unlikely event you should have a query or problem, in the first instance, please email our customer services team, at info@perfectionsecrets.com or call them on 01270768822 quoting your order number so they can advise you on the appropriate returns procedure. For more information on our delivery & returns policy please click here

Please note: All shortages, damages or discrepancies in your shipment must be reported within 14 days of receipt.

Under our goodwill returns policy, you may return items to us, at any time within 14 days of receipt for a refund or exchange (excluding any postage charges incurred) if the item is “as new”. We class “as new” condition as unwashed, unworn and unused and in the original packaging.

Return shipping costs can only be refunded where we have sent the incorrect goods in error, or for goods found to be faulty. We recommend that you send returns by Royal Mail Recorded (covers you up to £30) or Special Delivery (covers you up to £500). Always retain proof of postage.

We cannot accept responsibility for goods until a member of our staff has signed for receipt. Once we have inspected the goods and subject to the foregoing, we will process a refund.

To return your items, please forward to the following address, quoting your name, address and original order number (detailed on the dispatch note):

Perfection Beauty Brands Limited
Unit 6 Springvale Business Centre
Millbuck Way
Sandbach
Cheshire
CW11 3HY
United Kingdom

Please note exchange orders may take up to 14 days to process.

REFUNDS

Refunds are processed within 7 days of receipt of returned items, after they have been fully inspected by our Returns team.

This Returns policy is in addition to, and exceeds, your Statutory Rights.

Customers' statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply.

In order for us to reimburse you for returns, you must provide a copy of your proof and cost of postage within your returned parcel. For more information on our delivery & returns policy please click here

DISCOUNTS

Various discounts including to special price offers, multi-buys or free postage may from time to time be given at our discretion. If you accept a discount that is subject to a minimum total order and the value of goods returned for a refund then causes that total order to fall below the minimum value, then we shall be entitled to reduce the refund amount in order to reclaim the value of the discount.

COMPLAINTS

In the unlikely event that you have a complaint about any aspect of your dealings with Perfection, we will ensure that your complaint will be dealt with fairly, quickly, effectively and confidentially. Please email info@perfectionsecrets.com with details of any grievance. Your complaint will be acknowledged with 5 working days and you will be kept informed of progress. We will attempt to resolve any complaint within one month.

GENERAL INFO

Our trading address is situated at:
Perfection Beauty Brands Limited
Unit 6 Springvale Business Centre
Millbuck Way
Sandbach
Cheshire
CW11 3HY
United Kingdom